Cancellation Policy
Appointment times are reserved specifically for each client and, because Align & Refine is a mobile massage practice, appointments also involve dedicated travel and preparation time.
Cancellations & Rescheduling
Clients should provide at least 24 hours’ notice to cancel or reschedule. Cancellations or rescheduling more than 24 hours before the appointment will not be charged. Cancellations or rescheduling within 24 hours will be charged the full session fee.
One-Time Courtesy
Each client receives one courtesy waiver for their first late cancellation or rescheduling request. The cancellation fee will not be charged on that occasion. After the courtesy has been used, the full session fee applies to cancellations or rescheduling within 24 hours.
Emergencies & Unexpected Circumstances
Genuine emergencies and unavoidable circumstances may be treated differently. Clients are encouraged to reach out as soon as possible. Exceptions may be made at the discretion of Align & Refine based on the circumstances.
No-Shows
Appointments missed without notice will be charged the full session fee and do not qualify for the one-time courtesy waiver.
In-Home Appointments
Clients are responsible for providing an accurate service address and any necessary access information. If the massage therapist cannot access the location at the scheduled appointment time and cannot reach the client, the appointment may be considered a no-show and the full session fee may apply.
If I Need to Cancel
If Align & Refine needs to cancel or reschedule an appointment, the client will be contacted as soon as possible and will never be charged for an appointment canceled by Align & Refine.
Thank you for respecting the time set aside for your care. This policy allows me to provide thoughtful, unrushed in-home care while keeping appointment times available for other clients.
Cancellations & Rescheduling
Clients should provide at least 24 hours’ notice to cancel or reschedule. Cancellations or rescheduling more than 24 hours before the appointment will not be charged. Cancellations or rescheduling within 24 hours will be charged the full session fee.
One-Time Courtesy
Each client receives one courtesy waiver for their first late cancellation or rescheduling request. The cancellation fee will not be charged on that occasion. After the courtesy has been used, the full session fee applies to cancellations or rescheduling within 24 hours.
Emergencies & Unexpected Circumstances
Genuine emergencies and unavoidable circumstances may be treated differently. Clients are encouraged to reach out as soon as possible. Exceptions may be made at the discretion of Align & Refine based on the circumstances.
No-Shows
Appointments missed without notice will be charged the full session fee and do not qualify for the one-time courtesy waiver.
In-Home Appointments
Clients are responsible for providing an accurate service address and any necessary access information. If the massage therapist cannot access the location at the scheduled appointment time and cannot reach the client, the appointment may be considered a no-show and the full session fee may apply.
If I Need to Cancel
If Align & Refine needs to cancel or reschedule an appointment, the client will be contacted as soon as possible and will never be charged for an appointment canceled by Align & Refine.
Thank you for respecting the time set aside for your care. This policy allows me to provide thoughtful, unrushed in-home care while keeping appointment times available for other clients.